Public safety technologies, processes and people don’t necessarily mesh perfectly; they use many disparate processes and systems. Each person’s function has its own goals and objectives, and its own unique challenges. The technology and processes are generally designed and built for specific roles or purposes within the criminal justice workflow. In fact, in many situations, there can be conflict or misunderstanding between the goals of these organizations.
We all have a better understanding of the criminal justice system by learning from the individuals who are involved and work to support an aspect of its daily function. Each person involved in the criminal justice workflow needs better insights into the technology challenges, the emotions, and the level of trust of others, outside of any particular heat-of-the-moment situation. You are going to hear each of them talk about the challenges in their area and where they see opportunities to improve the outcomes. The empathy gained through this open conversation can lead to better decisions on the use of technology, processes, and behavior, and ultimately better outcomes, for public safety and criminal justice.
The panelists will discuss the perspectives of:
To build trust, technology automation and processes should respect the rights of community members as well as the rights of law enforcement. The panelists will discuss their personal and professional experiences with the criminal justice workflow, particularly regarding domestic violence situations and the ethical considerations for the application of technology.
About the PanelistsRita Smith, Vice President of External RelationsDomesticShelters.orgRita Smith began working as a crisis line advocate in a shelter for battered women and their children in Colorado in 1981. She has held numerous positions in Colorado and Florida in several local domestic violence and sexual assault programs, including Program Supervisor and Director. She was the Executive Director of the National Coalition Against Domestic Violence for nearly 22 years. She has been interviewed by hundreds of newspaper reporters, appeared on many local and national radio and television news shows, including the Washington Post, USA Today, People Magazine, NPR, The Today Show, Good Morning America and Oprah Winfrey Show. She has co-authored several articles or chapters for books including a manual for attorneys working with domestic violence victims in Colorado. In 2011, she was named Distinguished Alumnus of Polk State College, and in 2013 the Association of Florida Colleges awarded her the LeRoy Collins Lifetime Achievement Award.
Heather Joyner, Assistant DirectorFranklin County Emergency Communications, Louisburg, NCHeather serves as the full-time Assistant Director with Franklin County Emergency Communications in Louisburg, NC. Heather oversees and coordinates all activities of the Public Safety Answering Point including research and implementation of new technologies that provide citizens with the best means for contacting 911 in rural areas. Prior to joining Franklin County, Heather served as the 911 Director for Halifax County E-911 Central Communications from 1998-2019.Heather founded the PSAP Consulting Group offering PSAP leaders support through executive coaching, leadership development, and organizational change management. She is also the host of the podcast “Stop 911 Drama: PSAP Real Talk.”Heather shares her expertise speaking at national conferences and serving on many committees including the NC 911 Board Educational Committee, RACE-CARS 911 Cardiac Support Mission, LAPSEN Dispatch Pathway, and the Lake Gaston 911 Task Force Executive Board.
John Jackson, Former Chief of PoliceCity of Greenwood Village, Denver, COJohn Jackson has 30 years of police service, including multiple rural and urban municipal police departments in positions and ranks up to and including Chief of Police in Colorado.John last served as the Chief of Police for the City of Greenwood Village, a suburb of Denver. He served as a Board member for the Arapahoe County E911 Authority, and as President of the Executive Board for the Colorado Association of Chiefs of Police (CACP). While with CACP, he was Chair of the Legislative Committee and the CACP lead for the development of a state-wide eDiscovery criminal case filing system.He is a graduate of FBI National Academy’s Session #236, the FBI’s Law Enforcement Executive Development Seminar, the Police Executive Research Forum Senior Management Institute for Policing Session #60 class, and the International Association of Chiefs of Police Leading Police Organizations class.
Matthew Durkin, AttorneyFuicelli and Lee, P.C., Denver, COMatthew Durkin joined the law firm Fuicelli and Lee, P.C. in January 2021. Matthew helps clients who have been injured build their case and litigate if necessary. Prior to joining Fuicelli and Lee, P.C., Durkin served as a Jefferson County Chief Deputy District Attorney. Prior to that, he led the Criminal Justice Section of the Colorado Attorney General’s Office as Deputy Attorney General. With multiple appearances on television shows such as NBC’s Dateline and CBS’s 48 Hours, Durkin has been a tireless advocate for victims of homicide, physical and sexual abuse against children, domestic violence, drug trafficking, and traffic offenses. Durkin is a member of the Colorado Trial Lawyers Association and the American Association of Justice. He was awarded the 2005 Prosecutor of the Year by the Colorado Welfare Fraud Council as well as the 2011 President’s Award from the Colorado Drug Investigators Association.